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Cancellation and Refund Policy

Understanding our policies for course cancellations and refunds

Introduction

Word Impact Network (WIN) is committed to providing quality biblical education and ministry training. This Cancellation and Refund Policy outlines the terms and conditions for canceling course enrollments and requesting refunds. We strive to be fair and transparent in all our policies while maintaining the integrity of our educational programs.

By enrolling in our courses, you acknowledge that you have read and understood this policy. We encourage all students to carefully consider their commitment before enrolling, as our courses are designed to provide comprehensive ministry training and spiritual development.

General Refund Policy

Our general refund policy is as follows:

  • Course fees are generally non-refundable once access is granted
  • Refunds may be considered on a case-by-case basis
  • Processing fees and administrative costs are non-refundable
  • Refund requests must be submitted in writing with valid reasons
  • Approved refunds will be processed within 15-30 business days

Refund Eligibility Criteria

Refunds may be considered in the following circumstances:

✅ Eligible for Refund

  • • Technical issues preventing course access
  • • Course cancellation by WIN
  • • Serious illness or medical emergency
  • • Death in the immediate family
  • • Military deployment or relocation
  • • Course significantly differs from description

❌ Not Eligible for Refund

  • • Change of mind after course access
  • • Lack of time to complete course
  • • Dissatisfaction with course content
  • • Personal conflicts or schedule changes
  • • Failure to meet course requirements
  • • Violation of academic integrity policies

Refund Request Process

To request a refund, follow these steps:

  1. Submit Written Request: Send an email to wordimpactnetwork2025@gmail.com with the subject line "Refund Request - [Your Name]"
  2. Include Required Information:
    • Full name and student ID
    • Course name and enrollment date
    • Detailed reason for refund request
    • Supporting documentation (if applicable)
    • Preferred refund method
  3. Review Process: Our team will review your request within 5-7 business days
  4. Notification: You will receive an email notification of the decision
  5. Processing: If approved, refund will be processed within 15-30 business days

Course Cancellation by WIN

WIN reserves the right to cancel courses under certain circumstances:

  • Insufficient enrollment numbers
  • Instructor unavailability due to unforeseen circumstances
  • Technical issues affecting course delivery
  • Changes in curriculum or program structure
  • Force majeure events (natural disasters, etc.)

In the event of course cancellation by WIN, enrolled students will receive:

  • Full refund of course fees
  • Option to enroll in alternative courses
  • Credit toward future courses
  • Timely notification of cancellation

Partial Refunds and Credits

In certain cases, partial refunds or course credits may be offered:

Partial Refund Scenarios

  • Course Progress: Refund percentage based on course completion
  • Technical Issues: Partial refund for significant platform problems
  • Course Modifications: Refund for removed course content
  • Instructor Changes: Partial refund if instructor changes significantly

Course credits may be offered as an alternative to cash refunds and can be used for future course enrollments within 12 months.

Refund Methods and Processing

Approved refunds will be processed using the original payment method:

  • Credit/Debit Cards: Refunded to the original card (5-10 business days)
  • Bank Transfers: Direct transfer to your bank account (3-7 business days)
  • Digital Wallets: Refunded to the original wallet (1-3 business days)
  • Course Credits: Applied to your WIN account immediately

Processing times may vary depending on your financial institution and payment method.

Appeals Process

If your refund request is denied, you may appeal the decision by submitting additional documentation or requesting a review by our management team. Appeals must be submitted within 30 days of the initial decision and should include new information or circumstances not previously considered.

Special Circumstances

WIN recognizes that exceptional circumstances may arise. We are committed to working with students on a case-by-case basis for situations including:

  • Natural disasters or emergencies
  • Government-imposed restrictions
  • Significant life changes affecting ability to continue
  • Documented financial hardship
  • Medical conditions requiring extended absence

Students facing such circumstances should contact us directly to discuss available options.

Contact Information

For questions about this policy or to submit refund requests:

Email: wordimpactnetwork2025@gmail.com

Phone: +91 94343 21542

Address: West Bengal, India

Response Time: 5-7 business days for initial review

Policy Updates

This Cancellation and Refund Policy may be updated from time to time. Students will be notified of any material changes through email and platform announcements. The policy in effect at the time of enrollment will apply to your course.

Effective Date: January 1, 2025

Last Updated: January 1, 2025